Home Loan Auditor

Open Position(s): 1

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Job Description:

We are seeking a detail-oriented and proactive Senior Executive – Service Operations to drive key operational processes across service delivery, customer support, and import management. The ideal candidate will play a crucial role in aligning operational strategies with business goals, ensuring efficiency, cost-effectiveness, and high levels of customer satisfaction.

Key Responsibility Areas:

Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations
Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system
Analyze service call deployment to optimize costs by engaging the appropriate ASPs or offering online technical support through internal teams
Coordinate with the service provider team to ensure efficient handling and closure of service calls, spare parts requests, and resolution of service-related gaps
Oversee contract billing activities and maintain accurate records of installed products
Coordinate closely with the service team to ensure timely monthly billing, backed by appropriate approvals from Service Managers
Ensure monthly updates in the system database for newly sold scanners, including accurate end-customer information
Issue extended warranty certificates after billing cycles, wherever applicable
Collect and update end-customer data received from partners into the CRM system regularly

Requirements:

Bachelor’s degree in any discipline
3–4 years of experience in sales support, service operations, or a related role
Entrepreneurial mindset with ownership-driven decision-making
Strong organizational and multitasking abilities with sharp attention to detail
Excellent verbal and written communication skills
Capable of working under pressure and meeting tight deadlines
Strong analytical thinking and technical aptitude
Ability to collaborate and influence stakeholders across all organizational levels

Features	Kodak-i5650S Scanner
Throughput Speeds	180 ppm / 360 ipm
Feeder Capacity	Up to 500 sheets of 80 g/m² (20 lb.) paper
Recommended Daily Volume	Unlimited
Scanning Technology	Dual White LED Illumination CCD: Grayscale output bit depth is 256 levels (8-bit); color output bit depth is 24 bits (8 x 3); color capture bit depth is 48 bits (16 x 3)
Maximum Document Size	305 mm x 4.06 m(12.0 in. x 160 in*)
Minimum Document Size	63.5 mm x 63.5 mm (2.5 in. x 2.5 in)
Connectivity	USB 3.2 Gen 1×1 , USB 2.0
Paper Thickness & Weight	45-200 g/m² (12-110 lb.)
Maximum Optical Resolution	600 dpi
File Format Outputs	BMP, JPEG, Single-page TIFF
Paper Handling (SurePath) Features	Controlled stacking, Enhanced Jam recovery, Intelligent Document Protection, Interactive Operator control Panel, Length Multifeed detection, Ultrasonic Multifeed technology, Metal detection (staple)Operator overrides.
Perfect Page Image Enhancement Software	Adaptive threshold processing, Aggressive Cropping,Autocrop,Auto white balance, Automatic color balance, Automatic color detection, Automatic orientation, Barcode reading, Color -on-the fly toggle patch, Content-based blank page removal, Deskew, Electronic color dropout, Enhanced color adjustment, Enhanced color management, Fixed cropping, Fixed thresholding, Front side printer, Halftone removal, Image edge fill, Image hole fill, Image merge, iThresholding, Lone Pixel Noise Removal, Multicolor dropout, Automatic orientation, Orthogonal rotation, Output Compression-CCITT Group IV, JPEG,Sharpening,Streak filtering, Relative cropping.
Standard Software and Drivers	TWAIN, ISIS, WIA Drivers, KOFAX certified.
Sorting features	Barcode sorting through standard TWAIN/ISIS drivers ,Portrait ,Multifeed sorting, Patch sorting.

Features	Kodak-S3100F Scanner
Throughput Speeds	100 ppm / 200 ipm
Feeder Capacity	Up to 300 sheets of 80 g/m² (20 lb.) paper
Recommended Daily Volume	Up to 45,000 pages per day
Scanning Technology	Dual RGB LED Illumination CIS (CMOS); Grayscale output bit depth is 256 levels (8-bit); color output bit depth is 24 bits (8 x 3); color capture bit depth is 48 bits (16 x 3)
Maximum Document Size	305 mm x 4.06m(12.0 in. x 160 in)
Minimum Document Size	63.5 mm x 71.1 mm (2.5 in. x 2.8 in)
Connectivity	USB 3.2 Gen 1×1 , 10/100/1000 Ethernet
Paper Thickness & Weight	27-433 g/m² (7.2-160 lb.)
Maximum Optical Resolution	600 dpi
Bundled Software	Capture Pro Limited Edition, Smart Touch
File Format Outputs	BMP, JPEG, Single-page TIFF, Microsoft Excel, Microsoft Word, Multipage TIFF, PDF Text searchable PDF, PNG.
Paper Handling (SurePath) Features	Controlled stacking, Enhanced Jam recovery, Intelligent Document Protection, Interactive Operator control Panel, Length Multifeed detection, Ultrasonic Multifeed technology, Rear Exit.
Perfect Page Image Enhancement Software	Adaptive threshold processing, Add or remove border, Aggressive Cropping,Autocrop,Auto white balance, Automatic Brightness/Contrast, Automatic color balance, Automatic color detection, Automatic orientation, background color smoothing, Barcode reading, Brightness and contrast adjustment, Content-based blank page removal, Deskew, Dual stream scanning, Electronic color dropout, Enhanced color adjustment, Enhanced color management, Fixed cropping, Fixed thresholding, Halftone removal, Image edge fill, Image hole fill, Image merge, iThresholding, Lone Pixel Noise Removal, Majority rule noise removal, Multicolor dropout, Orthogonal rotation, Output Compression-CCITT Group IV, JPEG,Sharpening,Streak filtering Relative cropping, Sleeve scanning (for scanning A3 documents or multiple small documents),Snap to size.
Standard Software and Drivers	TWAIN, ISIS, WIA Drivers, KOFAX and Citrix certified, LINUX (TWAIN and SANE)

Features	Kodak-S3120 Scanner
Throughput Speeds	120 ppm / 240 ipm
Feeder Capacity	Up to 300 sheets of 80 g/m² (20 lb.) paper
Recommended Daily Volume	Up to 50,000 pages per day
Scanning Technology	Dual RGB LED Illumination CIS (CMOS); Grayscale output bit depth is 256 levels (8-bit); color output bit depth is 24 bits (8 x 3); color capture bit depth is 48 bits (16 x 3)
Maximum Document Size	305 mm x 4.06m(12.0 in. x 160 in)
Minimum Document Size	63.5 mm x 71.1 mm (2.5 in. x 2.8 in)
Connectivity	USB 3.2 Gen 1×1 , 10/100/1000 Ethernet
Paper Thickness & Weight	27-433 g/m² (7.2-160 lb.)
Maximum Optical Resolution	600 dpi
Bundled Software	Capture Pro Limited Edition, Smart Touch
File Format Outputs	BMP, JPEG, Single-page TIFF, Microsoft Excel, Microsoft Word, Multipage TIFF, PDF Text searchable PDF, PNG.
Paper Handling (SurePath) Features	Controlled stacking, Enhanced Jam recovery, Intelligent Document Protection, Interactive Operator control Panel, Length Multifeed detection, Ultrasonic Multifeed technology, Rear Exit.
Perfect Page Image Enhancement Software	Adaptive threshold processing, Add or remove border, Aggressive Cropping,Autocrop,Auto white balance, Automatic Brightness/Contrast, Automatic color balance, Automatic color detection, Automatic orientation, background color smoothing, Barcode reading, Brightness and contrast adjustment, Content-based blank page removal, Deskew, Dual stream scanning, Electronic color dropout, Enhanced color adjustment, Enhanced color management, Fixed cropping, Fixed thresholding, Halftone removal, Image edge fill, Image hole fill, Image merge, iThresholding, Lone Pixel Noise Removal, Majority rule noise removal, Multicolor dropout, Orthogonal rotation, Output Compression-CCITT Group IV, JPEG,Sharpening,Streak filtering Relative cropping, Sleeve scanning (for scanning A3 documents or multiple small documents),Snap to size.
Standard Software and Drivers	TWAIN, ISIS, WIA Drivers, KOFAX and Citrix certified, LINUX (TWAIN and SANE)

Features	Kodak-S3060 Scanner
Throughput Speeds	60 ppm / 120 ipm
Feeder Capacity	Up to 300 sheets of 80 g/m² (20 lb.) paper
Recommended Daily Volume	Up to 25,000 pages per day
Scanning Technology	Dual RGB LED Illumination CIS (CMOS); Grayscale output bit depth is 256 levels (8-bit); color output bit depth is 24 bits (8 x 3); color capture bit depth is 48 bits (16 x 3)
Maximum Document Size	305 mm x 4.06m(12.0 in. x 160 in)
Minimum Document Size	63.5 mm x 71.1 mm (2.5 in. x 2.8 in)
Connectivity	USB 3.2 Gen 1×1 , 10/100/1000 Ethernet
Paper Thickness & Weight	27-433 g/m² (7.2-160 lb.)
Maximum Optical Resolution	600 dpi
Bundled Software	Capture Pro Limited Edition, Smart Touch
File Format Outputs	BMP, JPEG, Single-page TIFF, Microsoft Excel, Microsoft Word, Multipage TIFF, PDF Text searchable PDF, PNG.
Paper Handling (SurePath) Features	Controlled stacking, Enhanced Jam recovery, Intelligent Document Protection, Interactive Operator control Panel, Length Multifeed detection, Ultrasonic Multifeed technology, Rear Exit.
Perfect Page Image Enhancement Software	Adaptive threshold processing, Add or remove border, Aggressive Cropping,Autocrop,Auto white balance, Automatic Brightness/Contrast, Automatic color balance, Automatic color detection, Automatic orientation, background color smoothing, Barcode reading, Brightness and contrast adjustment, Content-based blank page removal, Deskew, Dual stream scanning, Electronic color dropout, Enhanced color adjustment, Enhanced color management, Fixed cropping, Fixed thresholding, Halftone removal, Image edge fill, Image hole fill, Image merge, iThresholding, Lone Pixel Noise Removal, Majority rule noise removal, Multicolor dropout, Orthogonal rotation, Output Compression-CCITT Group IV, JPEG,Sharpening,Streak filtering Relative cropping, Sleeve scanning (for scanning A3 documents or multiple small documents),Snap to size.
Standard Software and Drivers	TWAIN, ISIS, WIA Drivers, KOFAX and Citrix certified, LINUX (TWAIN and SANE)

Features	Kodak-s2085F Scanners
Throughput Speeds	85 ppm / 170 ipm
Feeder Capacity	Up to 300 sheets of 80 g/m² (20 lb.) paper
Recommended Daily Volume	Up to 20,000 pages per day
Scanning Technology	Dual RGB LED Illumination CIS (CMOS); Grayscale output bit depth is 256 levels (8-bit); color output bit depth is 24 bits (8 x 3)
Maximum Document Size	216 mm x 4.06m (8.5 in. x 160 in*)
Minimum Document Size	63.5 mm x 71.1 mm (2.5 in. x 2.8 in)
Connectivity	USB 3.2 Gen 1×1 , 10/100/1000 Ethernet.
Paper Thickness & Weight	27-433 g/m² (7.2-160 lb.)
Maximum Optical Resolution	600 dpi
Bundled Software	Capture Pro Limited Edition, Smart Touch
File Format Outputs	BMP, JPEG, Single-page TIFF, Microsoft Excel, Microsoft Word, Multipage TIFF, PDF Text searchable PDF, PNG.
Perfect Page Image Enhancement Software	Autocrop, Automatic orientation, Content-based blank page removal, Deskew, Electronic color output, Image edge fill, Image hole fill, Streak filtering.
Paper Handling (SurePath) Features	Controlled stacking, Enhanced Jam recovery, Intelligent Document Protection, Interactive Multifeed with image display on host, Ultrasonic Multifeed technology
Perfect Page Image Enhancement Software	Adaptive threshold processing, Add or remove border, Aggressive Cropping,Autocrop,Auto white balance,Automatic Brightness/Contrast, Automatic color balance,Automatic color detection, Automatic orientation, background color smoothing, Barcode reading, Brightness and contrast adjustment, Content-based blank page removal, Deskew, Dual stream scanning, Electronic color dropout, Enhanced color adjustment, Enhanced color management, Fixed cropping, Fixed thresholding, Halftone removal, Image edge fill, Image hole fill, Image merge, iThresholding, Lone Pixel Noise Removal, Majority rule noise removal, Multicolor dropout, Orthogonal rotation, Output Compression-CCITT Group IV, JPEG,Sharpening,Streak filtering Relative cropping, Sleeve scanning (for scanning A3 documents or multiple small documents).
Standard Software and Drivers	TWAIN, ISIS, WIA Drivers, KOFAX and Citrix certified, LINUX (TWAIN and SANE)

Open Position(s): 1

Job Description:

Key Responsibility Areas:

Requirements:

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Features	Kodak-i5200 Scanner
Throughput Speeds	140 pages per minute/560 images per minute **
Recommended Daily Volume	No limit with i5000 Series Scanners
Optical Resolution	600 dpi; 500 dpi B/W and Color
Output resolution	100 / 150 / 200 / 240 / 300 / 400 / 600 dpi
Illumination	White LEDs
Scanning Technology	CCD
Maximum Document Width	304.8 mm (12 in.)
Long Document Mode Length	Up to 9.1 m (360 in.)
Minimum Document Size	63.5 mm x 63.5 mm (2.5 in. x 2.5 in.)
Paper Thickness and Weight	With standard feeder: 45 g/m2 (12 lb.) bond to 200 g/m2 (110 lb.) index With ultra-lightweight feeder accessory: 25 g/m2 (7 lb.) rice paper to 80 g/m2 (20 lb.) bond
Feeder/Elevator	Automatic 750-sheet elevator design; automatic document feeder with four settings: continuous feed, 100-sheet, 250-sheet, 500-sheet and full 750-sheet batches
Multi-feed Detection	5 independent ultrasonic zones
Connectivity	USB 2.0 Certified, USB 3.0 compatible
File Format Outputs and Destinations	TIFF/Multi-page TIFF, PDF, RTF, TXT, Searchable PDF, PDF-A (KODAK Capture Pro Software Limited Edition), Email, Printer, MICROSOFT SHAREPOINT Server and MICROSOFT WORD files, network folders and drives
Features	Perfect Page Technology, streak fi lter, controlled stacking, iThresholding, automatic color detection, autocrop, aggressive crop, deskew, content-based blank page detection and deletion, multi-color dropout, dual-stream scanning, automatic orientation now with defaults, color on the fl y toggle patch, operator overrides
Output Compression	CCCITT Group IV; JPEG or uncompressed output
Dimensions	Height: 43.4 cm (17.1˝) Width: 69.3 cm (27.3˝) Depth: 51 cm (20.1˝) with tray closed, 65.3 cm (25.7˝) with tray Weight: 57.6 kg (127 lbs.)

Features	Kodak-i1150 Scanners
Connectivity	USB 2.0 High Speed, USB 3.0 compatible, Wireless 802.11b/g/n, Ethernet 10/100 Base T
Wireless Modes	Wireless Infrastructure mode, Wireless Ad-hoc mode (scanner is used as a virtual access point)
Wireless Security Features	WEP (64/128 bit), WPA-PSK (TKIP/AES), WPA2-PSK (TKIP/AES), HTTPS for RESTful API or Open
Integration	Standard: TWAIN and ISIS drivers allow scanning over a network as a shared device Web API: easily integrates with Web HTTP applications without any host drivers, supports HTTP and HTTPS (private key)
Smart Touch	Scan to Folder, Scan to Email, Scan to Print, Scan to Mobile, Scan to WORD, Scan to EXCEL, Scan to Picture Folder, Scan to Applications, Scan to Cloud (Dropbox, Evernote, Google Docs, Salesforce, SugerSync, SharePoint, OneDrive, OneNote, Box), Scan to Web Folder (WebDAV)
Barcode Reading	One per page: Interleaved 2 of 5, Code 3 of 9, Code 128, Codabar, UPC-A, UPC-E, EAN-13, EAN-8, PDF417
File Format Outputs	Single and multi-page TIFF, JPEG, RTF, BMP, PDF, searchable PDF, PNG
Throughput Speeds	Up to 30 ppm at 200 dpi and 300 dpi / 30 ppm simplex, 60 ipm duplex
Transaction Mode1	40 ppm at 200 dpi and 300 dpi – first 10 pages
Recommended Daily Volume	Up to 3,000 pages per day
Maximum Document Size	216 mm x 356 mm (8.5 in. x 14 in.); Long Document Mode: up to 3 meters (118.1 in.)
Minimum Document Size	63.5 mm x 65.0 mm (2.5 in. x 2.56 in.); Minimum width: 50.8 mm (2.0 in.) when centered using visual guides
Feeder	Up to 75 sheets (20 lb./80 g/m2) paper; handles small documents such as ID cards, embossed hard cards, business cards, and insurance cards
Document Sensing	Ultrasonic multi-feed detection; Intelligent Document Protection
Optical Resolution	600 dpi
Output Resolution	100 / 150 / 200 / 240 / 250 / 300 / 400 / 500 / 600 / 1200 dpi
Illumination	Dual LED

Features	Kodak-i2620 Scanners
Recommended Daily Volume	i2620 ADF: Up to 7,000 pages per day
Throughput Speeds (portrait, Landscape, letter size)	Up to 60 ppm/120 ipm at 200 and 300 dpi
i2620 Black-and-white/grayscale	up to 60 ppm/120 ipm at 200 and 300 dpi
i2620 Color	Up to 60 ppm/120 ipm at 200 dpi; up to 40 ppm/80 ipm at 300 dpi
Scanning Technology	Dual CCD; Grayscale output bit depth is 256 levels (8-bit); color capture bit depth is 48 bits (16 x 3); color output bit depth is 24 bits (8 x 3)
Operator Control Panel	i2620: Graphical LCD display
Optical resolution	600 dpi
Illumination	Dual indirect LED
Output resolution	75 / 100 / 150 / 200 / 240 / 250 / 300 / 400 / 600 / 1200 dpi
Max./Min. Document Size	216 mm x 863 mm (8.5 x 34 in.) / 50 mm x 50 mm (2 in. x 2 in.) Long document mode: 216 mm x 4,064 mm (8.5 in. x 160 in.)
Paper Thickness and Weight	34–413 g/m² (9–110 lb.) paper; ID card thickness: up to 1.25 mm (0.05 in.)
Feeder	Handles small documents such as ID cards, embossed hard cards, business cards and insurance cards i2620: Up to 100 sheets of 80 g/m² (20 lb.) paper
Multi-feed Detection	With ultrasonic technology
Connectivity	USB 2.0, USB 3.0 compatible
Imaging Features	Barcode reading; Perfect Page scanning; Deskew; Autocrop; Fixed cropping; Relative cropping; Multi-lingual auto orientation; Orthogonal rotation; Add border; Remove border; Intelligent image edge fill; Round/Rectangular Hole Fill; Content or file size-based blank page removal; Sharpening; Streak Filtering; Automatic brightness/contrast; Background color smoothing; Automatic color balance; Auto white balance; Enhanced color adjustment; Enhanced color management; Automatic color detection; Adaptive threshold processing; Fixed thresholding; iThresholding; Lone pixel noise removal; Majority rule noise removal; Halftone removal; Electronic color dropout (R, G, B); Predominate (1) color dropout; Multiple (up to five) color dropout; All color dropout; Dual stream; Compression (Group 4, JPEG); Image merge; Long document scanning (up to 4,064 mm/160 in.)
File Format Outputs	Single and multi-page TIFF, JPEG, RTF, BMP, PDF, searchable PDF
Electrical Requirements	100-240 V (International); 50-60 Hz
Power Consumption	Scanner: off mode: <0.35 watts; sleep mode: <4 watts; running mode: <32 watts
Dimensions	Weight: 5.5 kg (12 lbs.) Depth: 162 mm (6.3 in.), not including input tray and output tray Width: 330 mm (13 in.) Height: 246 mm (9.7 in.), not including input tray

Features	Kodak-i1190E Scanners
Recommended Daily Volume	Up to 5,000 pages per day
Throughput Speeds (portrait, Landscape, letter size)	Up to 40 ppm at 200 dpi and 300 dpi
Software Options	KODAK Info Input Solution
Recommended PC Configuration	INTEL CORE 2 Duo E8200, 2.66 GHx, 4 GB RAM
Image Processing	Runs on user PC
Maximum Document Size	216 mm x 356 mm (8.5 in. x 14 in.); Long Document Mode: up to 3 meters (118 in.)
Minimum Document Size	63.5 mm x 65.0 mm (2.5 in. x 2.56 in.); Minimum width: 50.8 mm (2.0 in.) when centered using visual guides
Paper thickness and Weight	34–413 g/m2 (9 to 110 lb.) paper
Feeder	Up to 75 sheets (20 lb./80 g/m2) paper; handles small documents such as ID cards, embossed hard cards, business cards and insurance cards
Document Sensing	Ultrasonic multi-feed detection; Intelligent Document Protection
Connectivity	USB 2.0 High Speed, USB 3.0 compatible
Barcode Reading	One per page: Interleaved 2 of 5, Code 3 of 9, Code 128, Codabar, UPC-A, UPC-E, EAN-13, EAN-8, PDF417
File Format Outputs	Single and multi-page TIFF, JPEG, RTF, BMP, PDF, searchable PDF, PNG
Optical Resolution	600 dpi
Output Resolution	100 / 150 / 200 / 240 / 250 / 300 / 400 / 600 / 1200 dpi
Illumination	Dual LED
Image Sensor	CMOS Based CIS Scanner
Imaging Features	Perfect Page Scanning; Fixed Cropping; Relative Cropping; Multi-Lingual Auto Orientation; Orthogonal Rotation; Add Border; Remove Border; Intelligent Image Edge Fill; Background Color Smoothing; Automatic Brightness/Contrast; Automatic Color Balance; Round/Rectangular Hole Fill; Sharpening; Streak Filtering; Enhanced Color Adjustment; Enhanced Color Management; Automatic Color Detection; Content or File Size Based Blank Page Removal; Fixed Thresholding; iThresholding; Lone Pixel Noise Removal; Majority Rule Noise Removal; Halftone Removal; Electronic Color Dropout (R, G, or B); Predominate (1) Color Drop Out; Multiple (up to five) Color Dropout; Dual Stream; Compression (Group 4, JPEG); Image Merge
Operator Control Panel	Color, four-line graphical LCD display with four operator control buttons
Dimensions	Height: 246 mm (9.7 in.); Width: 330 mm (13 in.); Depth: 162 mm (6.3 in.); Weight: 3.2 kg (7 lbs.)