The ultimate aim of every business is to achieve operational excellence by enhancing delivery, reducing costs, and increasing volumes. Centralized Operations Processing System (COPS) can provide the support required to achieve this with a judicious blend of operations and technology. Centillion has pioneered the efficient adoption of centralization, resulting in the effective use of skilled resources, elimination of non-value added activities, and automation and standardization of processes and procedures, resulting in reduced costs and increased and improved delivery.
A case in point is the Centurion Bank of Punjab—our first customer. The bank was preparing for growth, and operational excellence was one of their key focus areas. Armed with an array of innovative approaches and proprietary tools, Centillion engaged with and assisted the Centurion Bank of Punjab to grow 70% on the same cost base, and ultimately helped in business transformation. Some of the key metrics in this case included centralized key processes, establishment of local operations in 49 locations, two mergers in a span of 18 months, and 35 unique processes and initiatives transitioned within the same period of time. This is what C-SPEED (Centillion’s Strategic Partnership to Engage and Enhance Delivery) is all about. At Centillion, we use every interaction to understand client requirements and engage with cross-functional teams in the client’s organization to enhance delivery and take it to another level.